We have put together this short guide on our terms and conditions to cover any Parker Howley & Co order placed.
We have put together this short guide on our terms and conditions to cover any Parker Howley & Co order placed.
These may of course change from time to time, in which case they will be updated and shown on our website in real time. We recommend reading these prior to ordering and then storing them away in case you have any questions further down the line.
It’s fairly important to mention that we’re not liable for any indirect losses, such as losses of revenue or profits, which are not reasonably foreseeable when you place your order. This also includes any losses caused by us not being able to meet our obligations because of things outside our control.
We provide care guides, where possible, with our designs that advise you on how best to take care of them. We’re therefore not liable for any faults that may arise in your piece that have resulted from not following these guides.
By making a purchase from us, you undertake that all products ordered are for your own use and not under any circumstances for resale.
Parkerhowleynco.co.uk are part of Parker and Howley Ltd. Our registered office is at Parker Howley & Co, Unit 10a, Bankfield business park, West Yorkshire, WF14 9DQ. You can contact us in writing, by email ([email protected]) or by phone (0333 444 0406 ) should you have any queries.
These terms fall under English law and the jurisdiction of the English courts.
With natural materials such as wood, there is always going to be some natural movement when exposed to differing temperatures and environments, this is just a fact of life (don’t worry when this happens as this is completely natural). Wood will expand and shrink regardless of where it is stored, which may cause some cracking. So, although our furniture is durable, there will always be some need to maintain, however small it may be (please see our care guides for more details).
When it comes to paint, the colour will likely change over time as it responds to natural sunlight and moisture. It’s also fairly important to mention that, as our paint is made using natural pigments, there may be some colour variance across different batches. When repairing your furniture, we recommend repainting the whole unit as opposed to individual areas.
When purchasing returns/ex-display/cancellation pieces, please be aware that these are sold as seen and these may have the odd knock or bump on them.
Images are for illustration purposes only, as some are from bespoke customer orders and some may vary from time to time due to supplier changes.
When placing an order for any of our furniture or accessories we’ll ask for the full amount to be paid at that time.
When booking in contractors that are required to fit our free-standing furniture, please be aware that we cannot accept liability for any losses incurred due to a delay in furniture being received due to things outside of our control.
Following confirmation of your order, the order can’t be changed unless agreed by us due to certain elements that may already have been made (please see our Delivery, Returns & Cancellations policy for further information).
Following production and sharing of photos of your design, once this has been approved, the customer accepts responsibility for the piece at that point and may not reject the unit when it arrives at your home, unless there is a fault of course (please see our Delivery, Returns & Cancellations policy for further information).
Approximate delivery timescales will be allocated to customers at the time of ordering. Depending on the option chosen (please see our delivery policy for option details), timescales will vary, and you will be notified closer to the end of production with a specific date.
Please make sure your new design will fit through doorways and tight turns, up staircases and underneath ceilings, and if door frames, windows or banisters needs to be removed to take the furniture inside your home, please ensure you do this before we arrive.
While we’ll always do our utmost to make sure your order is delivered on the day we say it will, there may be a rare occasion where delays occur. It goes without saying that we’ll reschedule as soon as possible. It’s also worth mentioning that, on occasion, it may take us a little longer to deliver to remote locations, such as the Scottish Highlands.
Should you be ordering from outside mainland UK, or even further afield, all items will be sent through our carefully selected international delivery partners, so we’re not able to offer our white glove service.
A few other points for you to know (other than those contained within our Delivery, Returns & Cancellations policy for further information):
The exception to this is if there are any faults, knocks or bumps to your piece that we’ve caused during delivery or production that have been reported to us with supporting photographs within 72 hours of you taking delivery, we will repair these at our cost, but after 72 hours and further down the line it is arguably more likely to have been damaged whilst on site.
Peace of mind is a lovely thing to have and is why we guarantee all our designs. We doubt you’ll ever need them as we put a great deal of care and attention to detail into each of our pieces, however they’re there just in case you ever do and so we guarantee our furniture for 10 years.
Marble is a product of nature, with natural products there are some qualities of the material and fabrication that must be understood by the owner including:
It’s natural for wood to move a little. You might notice that your cupboard doors and drawers shift slightly, and small cracks may appear. It’s just the timber adjusting to the temperature and humidity of your home. We provide care guidelines and will provide on-going support for all queries related to our furniture.
The above terms are understood and accepted.
Our 5 star reviews show you that we have very little in the way of problems, so please rest assured these terms & conditions are more of a required thing to publish.
We’re just a phone call (or email) away if you have any questions.